FAQ | Cheluvu

Are your products suitable for sensitive skin?

While our products are formulated to be gentle, everyone's skin is different. We recommend patch testing before full application if you have sensitive skin.

What makes Cheluvu Naturals products different from other skincare and hair care brands?

Cheluvu Naturals stands out with our commitment to all-natural paraben-free, and cruelty-free formulations,and also vegan and plant based. We focus on traditional ingredients like sandal, saffron, and black seed, combining ancient wisdom with modern skincare science.

Can I use multiple Cheluvu Naturals products together?

Absolutely! Our products are designed to work harmoniously together. Feel free to create a regimen that suits your needs.

Do you offer samples of your products?

We currently don't offer samples, but we're considering implementing a sample program in the future. Stay tuned to our website and social media for updates!

Can you explain what "paraben-free" means and why it's important?

Paraben-free means our products don't contain parabens, which are artificial preservatives. Some studies suggest parabens may disrupt hormones, so we avoid them for peace of mind.

What's the shelf life of your products?

Unopened, our products typically have a shelf life of 2 years. Once opened, most products should be used within 6 months.

Are your products suitable for all skin and hair types?

Our products are formulated to be gentle and effective for most skin and hair types. However, we always recommend patch testing, especially if you have sensitive skin or specific concerns.

What are the key ingredients in your Sandal Body Butter and their benefits?

Our Sandal Body Butter features sandalwood, known for its soothing and anti-inflammatory properties, along with nourishing butters and oils for deep hydration.

Do your products have any fragrance?

Our products are scented only with natural essential oils and extracts. We don't use artificial fragrances.

How long do your products typically last once opened?

Most of our products remain effective for 2 years from the written mfg date. Check the symbol on the package for specific shelf life. Best used within 6 months after opening.

How often should I use the Saffron Face Butter?

We recommend using the Saffron Face Butter daily, preferably during day after cleansing. Adjust usage based on your skin's needs and response.

Can the Black Seed Leave-in Hair Conditioner be used on color-treated hair?

Yes, our Black Seed Leave-in Hair Conditioner is gentle and safe for color-treated hair. It helps maintain moisture without stripping color.

What does "all-natural" mean in the context of your products?

"All-natural" means our products are made from ingredients found in nature, without synthetic chemicals. We prioritize plant-based ingredients and avoid artificial additives.

How does Cheluvu Naturals ensure its products are cruelty-free?

We never test our products or ingredients on animals. We work only with suppliers who share our commitment to cruelty-free practices.

How should I store my Cheluvu Naturals products?

Store our products in a cool, dry place away from direct sunlight. For best results, keep them at room temperature and tightly sealed when not in use.

How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.